Frequently Asked Questions

Answers to Your Most Common Questions for HOPE

Donating

Donating is easy.

Start by browsing our regions and agents pages. You can direct your gift to the specific initiative of your choice - simply click on the Donate button on the agent page, and follow the instructions provided.

If you're interested in giving directly to our General Fund, click on the Donate button on any page and follow the instructions on the donation page.

Tax receipts are provided for eligible donors.

85% of every donation goes directly to the project. 15% of each donation is reserved to cover administration and other expenses.
As a general rule, all donations are non-refundable once processed. Exceptions may be made and will be considered on a case by case basis.

Here are some example situations where a donation might be eligible for a refund:

a) We messed up

Errors related to a technology or processing failure during the donation process are rare but can occur. Upon review and confirmation of the error, we'll refund the amount in question and no refund fee will be applied.

b) You messed up

If you've accidentally entered and processed the wrong donation amount (e.g., you've entered $1,000 instead of $100), we'll refund the donation amount.

Tax eligibility can vary depending on where you are from (which country). If you are a Canadian resident, your donation is eligible for a tax receipt.

Hope For The Nations will issue official donation receipts to donors from Canada.

If you are an international donor with a residence outside Canada and the US, you can donate but we will not issue a tax receipt.

You'll be notified prior to completing a donation whether a tax receipt will be issued or not.

If you want to make a donation as a tribute to a loved one, you can leave a dedication during the checkout where it says 'I'm supporting this because'.

The law requires us to issue official tax receipts only to the name on your credit card or cheque. While you can honor someone else by making a donation, the receipt cannot be issued in someone else's name.

Each tax receipt must be issued in the name that corresponds with the billing name submitted during the donation process.

Our general policy is that tax receipts cannot be changed and reissued, but please advise us if there is a mistake on your receipt and we will see what we can do.

Yes. We appreciate that some supporters don't want to be known publicly.

At the time of donation, you can choose to hide your name and/or the amount you donate from public view on the website.

At any other time, you can change your setting by logging into My Account and selecting the Privacy tab. Please note that whenever you change these settings, it will apply to every donation you have ever made on this site.

We currently accept the following forms of payment:

Credit card (Visa/MasterCard/AMEX)

Cheque (CAD/USD)

If you choose to pay by cheque, a unique memo code will be provided during checkout that must be written on your cheque. Providing this information ensures your donation will be allocated properly.

Yes, you must donate a minimum of $5.

Note: For U.S. or international credit card donations charged in CAD, some credit card companies charge an additional exchange fee. This is not something we can control, and if you think you've been charged an extra fee please contact your credit card company for clarification.

Regardless of your country of residence, your credit card will be charged in Canadian dollars.

By signing up or logging in, you'll have access to additional features allowing you to keep track of your donations, access tax receipts and participate in other ways throughout the site.

No. At the time of donation, you will be given the option to sign up for your own member account, log in to an existing account, or donate without an account.

Hope For The Nations (898759931RR0001) issues tax receipts to eligible Canadian donors.

Your eligibility for a tax receipt will be determined by your residency and the initiative you've chosen to support.

General

There are three main ways to get involved at Hope For The Nations Canada.
  1. Donate. Follow the progress of our Fundraisers, Projects and Categories, and direct your gift to the page of your choice – or straight to our general fund. Tax receipts are provided for eligible donors.
  2. Start a Fundraiser. Find a Category or Project that inspires you and create your own Fundraiser – with tools for sharing posts, video and photos you can build a team of supporters for your favourite initiative.
  3. Share. Not ready to be a donor or fundraise? Invite your friends to see pages that inspire you, leave a comment, or post a link to a website like Facebook or Twitter.
Log in, go to My Account and select the Privacy & Subscriptions tab, where you can choose to:
  1. Show or hide your name as a donor on the site.
  2. Show or hide your donation amounts on the site.
  3. Subscribe or unsubscribe from our website blog
Choosing to fundraise with a team is simple. Find a Project that inspires you, grab a few friends and help us raise funds and awareness.
To start a Team page:
  1. Find a Project that inspires you.
  2. From a Project page, click the Start a Fundraiser button.
  3. Follow the steps to create a new Fundraiser as a Team.
  4. Invite Contributors from the Team page dashboard
  5. Add a new post to describe your cause, and share it with your friends and family by email, Twitter, and Facebook
For security reasons, we do not resend passwords by email. To reset your forgotten password:
  1. Select Login/Sign up.
  2. Select the Forgot your password? link at the bottom of the login page.
  3. Enter your email address, then click Reset Password.

We will send you an email with instructions to reset your password.

Hope For The Nations Canada is a registered charity in good standing with Canada Revenue Agency and its registration number is 898759931RR0001.

Login and click on My Account to edit your profile and privacy settings, manage your posts and pages, view your activity, track your donation history and access tax receipts.

Fundraising

We do not currently accept project submissions, but if you know of a project or have an idea that you think we should consider, please send us an email.

If you would like to raise funds and awareness for one of our existing projects, go to the fundraising page, sign up, and follow the instructions to build your own fundraiser.

Fundraisers are individuals who have chosen to raise funds and awareness for specific projects. They can blog, upload photos and video, and spread the word to as many people as they like, sharing their story and ours in a way that inspires others to do the same.

Becoming a fundraiser is simple:
  1. Find a Project that inspires you.
  2. From the selected Project page, click the Start a Fundraiser button.
  3. Add a new post with a photo or video to describe your cause.
  4. Share it with your friends and family by email, Twitter and Facebook.

To edit a page you've founded, start by logging in using your email and password.

Next, go to the page you want to edit, click on Manage Page and select the tab(s) relevant to the settings or content that you wish to change.

If it's been a while and you're having trouble finding your page, log in and go to My Account > My Pages and select Manage for the page you want to edit.

To view a list of donations to your page, start by logging into the site using your email and password.

Then go to your page and click on Manage Page. Select the Transactions tab to view a balance of funds raised and a list of donation details.

If a donor has chosen to remain anonymous, you will be unable to view the donor's name. If a donor has chosen to include a name but not the amount donated, you will be unable to view how much the donor gave.